Refund Policy

Course purchases

You can ask for a refund on a course within 7 days of buying it, if your learners have completed no more than 30% of the course.

Ask in the Parent area, under "Purchases and refunds". We look at every request and reply by email.

How you are refunded

An approved refund goes to your platform wallet straight away, for the full price you paid. You can use it on any course or live class. To keep everyone's money safe, course refunds are not sent back to M-Pesa or cards.

Once a refund is approved, the course is removed from your account.

Live classes

Live classes are charged per minute for the time you attend and are not refundable. If a class could not be used because of a fault on our side (for example the video would not load), tell us within 24 hours and we will credit the minutes to your wallet.

Wallet top-ups

Money you top up stays in your wallet until you use it. If you need unused wallet money returned, write to us at admin@creatorz.co.ke. We look at each request and may return it to the number or card you paid with, less any payment charges we cannot recover.

Payment problems

If money was taken but you did not get what you paid for, wait about 10 minutes, because the platform checks again by itself. If it is still missing, write to us with the receipt number or payment reference. We will fix it or refund you in full.

Free courses and school classes

Free courses have nothing to refund. If a school paid for a class or course, please ask the school.

Your legal rights

This policy does not limit your rights under Kenyan consumer protection law.

Contact

admin@creatorz.co.ke · , , . Read also our Terms of Use.